PC Contact
The fastest way to reach us is email:
What to write about
- A mistake on a page: tell us the page address and what looks wrong. Corrections are our favourite emails.
- An error code we have not covered: send the exact code and the exact words on your screen, and we will add it to the list.
- A warning you are not sure about: describe what it says and how it appeared, or run the Warning Checker first.
Please never send: passwords, PINs, BitLocker recovery keys, verification codes, bank or card details, to us or to anyone who emails you asking for them. We will never ask for them, and no real support service needs them by email.
What we cannot do
We publish guides; we do not offer one-to-one technical support, remote access, or repairs, and we cannot recover a Microsoft account for you. Only Microsoft can do that, through the steps in our Locked Out category. If your PC problem is urgent and the guides here do not solve it, a reputable local repair shop is the safest next step.
We read everything and reply to most messages within a few working days.